May 7, 2017
Adam’s Pool And Spa Service understands the importance of protecting privacy. We believe that it is in the best interests of our customers that we collect and maintain both a mailing list and a list of e-mail addresses in order to allow us to more efficiently communicate with our customers and keep them informed of our new products and promotions. This Policy discloses Adam’s Pool And Spa Service’s privacy practices relating to use of this website. If you have any questions about this Policy, please feel free to contact us through our website or write to us at 910 East 72nd Street, Long Beach, CA 90805 USA.
Information we collect and how we use it:
In order to better serve you, Adam’s Pool And Spa Service may collect the following types of information:
Information you provide – In our consumer newsletter, we ask you for personal information (such as your name, address, telephone number, e-mail address, etc.). For certain services, such as our rebate program, we also request credit card or other payment account information, which we maintain in encrypted form on secure servers.
How we acquire consumer information
We collect consumer information from “Contact Us” forms on our website and inquiries made through our call center. From time to time, we also rent names and mailing addresses of consumers who we feel are likely to be interested in our products. Our acquisition of e-mail addresses and mobile numbers is limited solely to customers who volunteer their information specifically to opt-in to Adam’s Pool And Spa Service distribution list.
What we do with the mobile and e-mail opt-in information
We send our Adam’s Pool And Spa Service Newsletter to the individuals on our e-mail list. We send other communications, such as announcements of promotions, rebates and events coming to local Authorized Adam’s Pool And Spa Service retailers through email and SMS distribution. We use our opt-in list to keep our customers informed of promotions and sales events.
Reasons we share personal data
We share your personal data with your consent or as necessary to complete any transaction or provide any service you have requested or authorized. We also share data with Adam’s Pool And Spa Service-controlled affiliates and subsidiaries; with vendors working on our behalf; when required by law or to respond to legal process; to protect our customers; to maintain the security of our services; and to protect the rights or property of Adam’s Pool And Spa Service.
Please contact us at the address below for any additional questions about the management or use of personal data.
How to remove your name from our list
If you would like to be deleted from our distribution list, inform us of an address change, or notify us that you are receiving duplicate mailings, contact us and explain the situation. We will do our best to quickly honor your request.
Log information – When you access this website, our computer servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as the portions of the website accessed, the Internet Protocol address assigned to your computer, the type of browser used by your computer, the date and time of your access to the website, and one or more cookies that may uniquely identify your computer.
User communications – When you send e-mail or other communications to Adam’s Pool And Spa Service, we may retain those communications in order to process your inquiries, respond to your requests and improve our products and services.
Choices for personal information
In our consumer newsletter, we ask you to provide personal information. If we use this information in a manner different from the purpose for which it was collected, then we will ask for your consent prior to such use.
If we propose to use personal information for any purposes other than those described in this Policy, we will offer you an effective way to opt out of the use of personal information for those other purposes.
Children’s personal information
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.
We restrict access to personal information to Adam’s Pool And Spa Service employees, contractors and agents who need to know that information in order to operate, develop or improve our products and service. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
Adam’s Pool And Spa Service processes personal information only for the purposes for which it was collected and in accordance with this Policy. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our products and service. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.
Accessing and updating personal information
We make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require an undue burden.
Adam’s Pool And Spa Service regularly reviews its compliance with this Policy. Please feel free to direct any questions or concerns regarding this Policy or Adam’s Pool And Spa Service’s treatment of personal information by contacting us through this web site or by writing to us at 910 East 72nd Street, Long Beach, CA 90805 USA. When we receive formal written complaints at this address, Adam’s Pool And Spa Service will contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between Adam’s Pool And Spa Service and an individual.
Changes to this policy
If you have any additional questions or concerns about this Policy, please feel free to contact us any time through this web site or at 910 East 72nd Street, Long Beach, CA 90805 USA.